How to Reset Passwords for Tenable.sc

Accidentally locked yourself out of your Tenable.sc (formerly Security Center) admin account? Don't worry! This post walks you through the steps to reset your password on version 5.11 and newer. If you're running an older version, you can find instructions in my previous blog post. We'll cover how to reset the password, unlock your account, and clear any pesky login failures.

Important Security Note: Directly modifying the database should be done with caution. Ensure you have a backup of your Security Center configuration before proceeding.

Reset the admin account password

root@earth# /opt/sc/support/bin/sqlite3 /opt/sc/application.db "update userauth set password = '943807ff8e7f4735e2a4774f0cf9ceec1044889088737759ef1f329beb40de00107446dffa66fdcc3d557c1b5109800b8f5083cd4e6cd018c5739135f9ceeb12', salt = 'e+xmTMivzO0Jmyl3XLcDIKcnXOWaKYzWCRRJu2ebr41K8sHJjtYy7JGJwR3IfohbFLUHWzVlivXtt8Dn/ok2tg==', hashtype = 2 where username='admin';"

This command resets the 'admin' user's password to 'password'. It's essential to log in and update this password right away. You can also use this command to reset the password of any other Tenable.sc user by replacing 'admin' with their username. This command does not unlock the account.

Clear Login Failures

root@earth# sqlite3 /opt/sc/application.db "update userauth set failedLogins='0' where username='admin';"

This command resets the count of failed login attempts for the 'admin' user or anther specified user.

Unlock the admin Account

root@earth# sqlite3 /opt/sc/application.db "update userauth set locked='0' where username='admin';"

Use this command to restore access to a locked 'admin' account. Note that this action only unlocks the account; the password remains the same.

 
After running these commands, you should now be able to log in to your Tenable.sc administrator account. Keep in mind that the password has been reset to a specific, secure value behind the scenes. For security, your very first step after logging in should be to change this password through the Tenable.sc interface. If you run into any problems or have more questions, please leave a comment below.